Warranty & returns

Parts guarantee

The car body parts (sheet metal) you receive may have scratches, dings, small dents and other minor imperfections. These are considered normal sheet metal characteristics which we do not consider as being damaged. These minor imperfections will be easily corrected during the filling, priming and sanding phase of your sheet metal installation.

All metal panels require some sort of manipulation during installation and we recommend that you test-fit all parts before sanding, priming or painting.

Warranty

Our warranty policy covers our car parts for damage or loss in transit, incorrect parts and faulty parts from manufacturing or materials. In all circumstances, once you contact us regarding a warranty claim, we will determine whether to issue a partial or full refund, store credit, or repair or replace the part. Any refunds will be issued using your original payment method.

Please read this information carefully as the time to notify us of any warranty claim is different depending on the issue.

Please note: our policy does not cover any labour or material costs you may have spent painting/installing the part or shipping. If we decide to issue you a refund or store credit, it will not exceed the original purchase price of the part.

Our warranty will be considered void if any part, in our opinion:

  • shows evidence of being used or installed incorrectly
  • was improperly handled, packaged or shipped back to us
  • tampered with or purposely damaged.
Please note: We may charge you a 20% restocking fee depending on the circumstance or the nature of the return.

Incorrect or damaged parts

You must notify us within 14 days of delivery. Claims made after this time are not covered by our warranty policy. This time starts from when the part is either picked up from our warehouse or delivered to a collection centre by our courier.
 
If parts are delivered to you already damaged or you receive the wrong part, please take photos and email them to us immediately.
We will then review and determine the best course of action.
 
If you you received the wrong part, it must be returned to us in the same condition as it was delivered to you. You will be responsible for any damage to the part caused by accident or on purpose.
 

Lost packages

You must notify us within 14 days from date of purchase. Claims made after this time are not covered by our warranty policy.
 
Please check your tracking information first as postage times can vary depending on your location or situations that may affect the delivery company’s ability to deliver, such as natural disasters.
 
Otherwise, contact us and we will investigate further. If your parcel has been lost, we will organise a replacement part for you at no extra cost.
 

Faulty parts

You must notify us within 60 days from the date of purchase. Claims made after this time are not covered by our warranty policy.
 
Faulty parts refer to a part that:
  • is significantly different to what was described to you
  • is not doing what it’s supposed to do
  • does not fit in the way it is supposed to.
Please note: this does not include if you have purchased the wrong part for your car.
 
If you think your part is faulty, contact us within the specified time and we will determine the best course of action. See the Returns section below for more information.
 

Returns

If you are returning any parts for warranty consideration, please follow the simple process below:

  1. Ensure you are within the warranty time specified above.
  2. Contact us first by phone or email with photos of the product if you think the part is faulty, damaged or incorrect.
  3. We can help determine if the warranty claim is valid and let you know where to send the part/s if they need to be returned.
  4. We may provide you an exchange, repair or partial/full refund.

Shipping costs for returns

You are responsible for the cost of returning the part to us and the parts are at your risk while in transit.

If we send you a replacement part, we will be responsible for the shipping costs and insurance of the new part while in transit.

FELON PERFORMANCE

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About Felon Performance

Felon Performance is an Australian owned and operated one-stop online shop for muscle car parts. We are located in Gold Coast, Queensland.

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